Mediatel Data USA - Automated Attendant

Leader in Professional CTI Solutions

Automated Attendant

Server is designed to extend traditional PABX systems, providing DID (Direct Inward Dialing) scripting, operator transfer, and voice mail service with password protection, reducing the need for traditional operators.

This system improves efficiency through automated routing and validation of internal extension calls, using friendly audio prompts at each stage of the call. The system is currently implemented with bilingual support for English or Romanian and can be configured to support other languages as well. The voice mail service automatically detects new messages and notifies the related extensions. The system can be extended to unified messaging with support for fax and e-mail as well.

	Voice mail boxes can be personalized by their owners with personal greetings, prompts, and passwords.
	A real-time status interface offers the feature to supervise the functionality and task for each channel (Fig.1). The interface provides two feedback variants: brief or full with a lot of technical info about the status of the channel. The application is scalable being able to support any number of hardware channels (digital/analog), without disturbing normal lines functionality.

Fig.1

The operators are handy to use through a simple dialog interface (Fig.2).

Fig.2

The system keeps track of all calls in a special AUDIT table inside an Access 97 database. Records may be viewed through a general report window (Fig.3).

Fig.3

General flowchart:

Attendant Center Flow Chart

Fig.4